Please Note
All references to the masculine include the feminine.
Consumers, Estate Agents and Redress Act 2007
Under CEARA agents are not obliged to subscribe to a code of practice, however, there are core standards of business that agents will be required to follow which include but are not restricted to the following:
- Keeping accurate records of all transactions with actual or potential sellers and buyers of residential property.
- Operating a structured in house complaints handling process, which must be in writing and available to all actual or potential sellers and buyers.
- Publicising that they are registered with an OFT approved estate agents redress scheme and any disputes may be referred to the Ombudsman for Estate Agents.
- Observing high standards of fairness, integrity and good practice.
- Having appropriate Terms of Business including clear arrangements as to fees.
- Ensuring that all members of staff are conversant with their legal responsibilities and have, where relevant, a good working knowledge of the applicable law.
OEA CEARA Application Form (Word)
OEA CEARA Introduction (pdf)