OEA | Join the Scheme | Supplement to Terms

Consumer Guide:

Code of Practice:

Make a Complaint:

Library:

Please Note

All references to the masculine include the feminine, and to the singular include the plural.

Join the Scheme

Supplement to the Ombudsman's Terms of Reference

2. Application Form (download)

3a. Consumer Guide - Sales and Buying (view)

3b. Consumer Guide - Landlord and Tenants (view)

4a. Code of Practice for Residential Sales (download)

4b. Code of Practice for Letting and Property Management Agents (download)

5. Procedures Within The Office of the Ombudsman for Estate Agents (view)

6. Guidance For In-House Complaints Handling (download)

7. Guidance For Member Agents – The OEA Process (view)

8. Guidelines For Dealing With Vulnerable Customers (view)

9a. Terms of Reference (view)

10. Annual Membership Fees 2007 (view)

1. Complaints against Letting Agents who become members of the OEA Scheme come within the scope of the Scheme from 3 April 2006.

2. The Ombudsman’s consideration of complaints involving lettings and property management will be guided by the current Terms of Reference.

3. Initially, the Scheme will use the services of a third party, approved by the OEA Council, to assist the office of Ombudsman in dealing with such complaints. These Services are set out in a service level agreement to be reviewed on a quarterly basis.

3 April 2006