OEA | Join the Scheme - FAQs

Forms and Information:

Application Form (pdf)
FAQs

General Office Documents

Terms of Reference (pdf)
General Guidance and Overview of Procedures (pdf)
Guidance for In-House Complaints Handling (pdf)
Guidelines for Dealing with Vulnerable Customers (pdf)

Residential Sales

Residential Lettings

CEARA Registration

Key Features of the Redress Arrangements (Word)
Best Practice Guidance on Approach to Resolution (Word)

Useful Information

Consumers, Estate Agents and Redress Act 2007 (pdf)
Property Misdescriptions Act 1991
Housing Act 2004 (pdf)
OFT Estate Agency Guide (pdf)

Useful Links

Please Note

All references to the masculine include the feminine.

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This form is currently under review, please contact the membership department on 01722 333306 (press option 3) for further information.