Welcome
The scheme provides an independent and impartial facility for the resolution of complaints between those members of the public who buy, sell or let property and the agents they deal with. I can make awards of compensation where I feel that is relevant. The service is free to the public.
The member agents of my scheme comply with a Code of Practice which lays down standards of business conduct. The public should ensure that they are dealing with a member of the scheme so that they can be confident about the firm's approach and where, if they feel disadvantaged, they have access to independent judgement of their complaint.
Christopher Hamer,
Ombudsman for Estate Agents
Christopher Hamer
Home Information Pack | Get the latest OEA HIP information.
The Consumers, Estate Agents and Redress Act received Royal Assent on 19 July 2007 and will require all estate agents to be members of an approved redress scheme. The provisions of the Act are expected to be implemented in October 2008. The OFT has now published the criteria for approval of schemes and has required final applications to be submitted by 10 April 2008. The OEA's application (excluding appendices) can be found by using the link below.
Consumers, Estate Agents and Redress Act
Last updated: 20 March 2008
Latest News:
Consumers benefiting from higher standards
18 March 2008 | Read more...
Tenants and landlords get greater access to redress with NALS and OEA initiative
08 January 2008 | Read more...
Huge rise in OEA membership again outstrips growth in complaints
25 October 2007 | Read more...
Ombudsman scheme introduces review process
02 October 2007 | Read more...
Make a Complaint:
If you wish to make a complaint against a Member Estate Agent or Letting Agent, please use the relevant link below to ensure you get the appropriate information.
Join the OEA Scheme:
If you are an Estate Agent or Letting Agent and would like to become a member of the OEA Scheme please use the relevant link below to ensure you get the appropriate information.
